[Rob Papen]

Hi,

I finally got a refund from the Telestream/Ustream guys.

Maybe in the future they get rid of this bug and I will keep an eye on this in case of an update of Wirecast or Ustream.

Will check not the OBS screen capture software.
The webcam works, but audio is an issue since music program is used and combination is not always possible

Rob

[Rob Papen]

Hi,

Included me, there are 3 people in this section that have black screen with their webcams inside Telestream software (Ustream Producer, WireCast).

Reply of the support section of Ustream:
‘here it works, so it is not a bug’

Well, let me tell you ‘Ustream’ and ‘Telestream’. If the webcam does not have any black screen in ‘all’ other software on this planet I did test… it means it is a bug.

Unbelievable

[Rob Papen]

Hi,

The version I installed is 5.0.2
And as said, inside 2.0.4 it worked.

In Ustream Producer Studio, The webcam shows up / listed and the microphone show up also (audio).
Only ‘black’ screen is appearing from the webcam and nobody has an answer to this.

Telestream does the refund and because I requested it after 4 weeks I get partial refund.
As if I can help that ‘Ustream’ does not answer support emails!!!!

I requested refund from AVANGATE and Telestream did answer.
Don’t mention that they have good support, because that is not the case!

I am a software developer myself and we help out customers or refund if it does not work.

Rob

[Rob Papen]

Hi,

The webcam has the last software and ‘shows up’ everywhere, except for the Telestream software. (Ustream Producer / Wirecast).

So nothing wrong in my system, but inside Telestream.

Before I purchased, I just did check this it was version 2.0.4 which did work. After running 5.0.2 (Ustream Producer) it stopped working.

I requested a refund also because of the ‘lack’ of answering support questions (Ustream).

Sorry to say, but I have very bad taste in my mouth with this Ustream support. You pay for the software and they simply do not answer support questions and can’t help.

I will check UstreamProducer 2.0.4 because the installer is still on my computer. Most likely it will not install because of the newer version. But I can try.

Rob

Ps. did download and try the Xsplit broadcaster and also there the webcam simply shows up.

[Rob Papen]

Hello,

Same problem here. Using Ustream Producer Studio. (Telestream software)
No picture (black screen) with Logitech HD Pro Wecam C920.

Unlucky, Ustream has very bad support. After sending 5x a support ticket I did get finally a reply. Most likely because I demanded a refund.
So what I requested a refund at Telestream and now they only give a partial refund because it is a few weeks ago.

The Logitech Webcam works here on ‘all’ software included the free ‘OBS’ software. Except with Telestream (which is behind WireCast, Ustream Producer desktop software).

I gave up and will search for other software for streaming. Most likely will use the free ‘OBS’ sofware.

The support Telestream is very bad.
The webcam worked with the older software and the latest version has simply this bug.

So my 2cent.
Try out the demo version and if the webcam does not show up, check other software to stream.