[Robin Markowitz]

The problem for me is video, not audio. Unless I disable the Mercury Playback Engine for my supported card which worked, my editing screens are black. I can hear audio.

This happens with files and projects that previously worked fine.

CS6 Production Premium. Windows 8.1. NVIDIA GEOFORCE 650M. It’s on my list *on* my machine of supported cards. I started out with Win7.

If I can’t find a fix, I will chalk it up to a loss and get Sony Vegas. Photoshop and After Effects seem unaffected so far. But the Mercury Playback Engine is quite important to the video editor.

This is not an Apple issue. But it is bizarre that it worked before.

Any help appreciated. I do not want to give up on the application altogether.

Best,
Robin

[Robin Markowitz]

I have Windows and am having the same problem. Just recently. It’s not an Apple problem, obviously. My card is listed on my machine under supported cards, although the Adobe site no longer lists it for CS6; it lists it for CC. It’s an NVIDIA GeoForce GT 650M. Fantastic card! Worked before in both After Effects and Premiere Pro. Not now.

I just did a Windows Update. But I didn’t do the “recommened” update of the Intel driver. Will give that a go. I don’t like to mess with video card drivers, but this seems necessary; something is not working right.

[Robin Markowitz]

Hi.

I just joined because I am just now having this problem. When I turn off GPU acceleration on my GEOFORCE GT 650M card (Driver No. 327.02 — there is a new version, which I have not installed until I hear from you guys about this), I can edit. But only when I turn off Mercury GPU Acceleration. This card was supported before and did work! But only if I turn off GPU acceleration as you describe, delete previews, I can edit. Back on, and back to black.

I found the Windows file with the list of CUDA supported cards. My card IS on the list. But something is not working . . .

(There is an on-line list for CS6, and I KNOW that my card was on it when I bought my big Samsung beast of a laptop in late 2012. I checked it thoroughly for precisely this reason: for CS6. It is on the list of CUDA supported cards on the file on my computer. It had worked, and I used it; I know it worked. I edited videos, rendered videos, watched them play. I now want to get into editing exclusively with Premiere Pro as opposed to “simpler” video editing applications – up my game, and so it stops working! {not happy} The editing screens are black, unless I turn off GPU acceleration.)

I don’t know what to do? Update my video card driver? Roll back my driver? Change a setting in the control panel? I have tried many things, except messing with the drivers.

I am thinking of buying Sony Vegas at this point, although everyone says Premiere Pro is top quality. Very frustrating! My card is NOW listed as compatible with Creative Cloud, on Adobe, but *no longer* listed for CS6, as it used to be. (Although it IS listed on my computer.) I am very irritated with this development, as I have been and remain satisfied with CS6 and do not wish to go to the cloud option. It’s only been two years! (I have kept earlier versions of Adobe products for a LOT longer, and was happy. I wanted to do the same with CS6 which is marvelous.)

Thank you.

Best,
Robin