Hi Lisa,
I hope you got this working. I don’t have any helpful procedures to suggest but this reminded me of an experience I had with Red Giant Looks and another plug in.
I started with PP CC “2013” with RG Looks which worked fine. When I installed PP CC 2014 RG did not work with it. I learned that RG did not update their plugins till some time after the CC 2014 release. I once tried another plugin that worked with CC 2014 but not with CC 2013.
So I learned that some versions of plugins work with some versions of PP and not others. But you just reinstalled without changing versions, I think.
Hope RG can help sort this out for you. I think about trying to buy CS6 to get off the Adobe rental/update bandwagon, and paying for recent versions I can’t use. I wonder if CS6 would do most of what I need.
Good luck,
Robert
Robert Withers
Independent/personal/avant-garde cinema, New York City