[Rob Birks]

Hi all,

Just so people have it on record – copying the file QTCF.dll from the Quicktime root directory to the Encode root directory did the trick.

Encore now opens fine, and I can burn my students’ films.

Many thanks for your help.

Rob

[Rob Birks]

Hi Jeff,

You are a star!

Thank you for your extremely comprehensive reply. I will hopefully be able to try all of the above tomorrow (with the possible exception of adding a new user, as that’s a bit complicated).

We have all of CS3 installed on our machines, and today I was using Premiere Pro and Photoshop without any difficulty (though that’s probably because I’ve already ironed out their little idiosyncrasies!).

For the benefit of other users who may experience similar problems in the future, I will post my results on this thread first chance I get.

Fingers crossed and thanks again for your fantastic advice!

Rob

[Rob Birks]

Hi Jeff,

Thanks again for the swift reply.

I’m afraid Encore will not open on any of the machines.

[Rob Birks]

Hi Vince,

Quick update – the monitor brightness is calibrated correctly on two new machines (the room I work in has about 20 monitors in total), but there seems no way of fixing any graphics card issue or other type of fault with the main batch of monitors I am working with.

I have now correctly re-calibrated the new monitors and will check all video material on this monitor, before using the others knowing that it really looks okay!

Bit of a pain, but unless you have any ideas I can’t find any alternatives.

Thanks again for your help,

Rob

[Rob Birks]

Hi Jeff,

Thank you for the quick response!

To answer your questions:

I’m working in a school in a classroom of about 20 machines that all run on the school’s main server (which is for many many more machines!) – this gives me lots of fun with Adobe software every time there are server updates!

Quicktime has not been updated at all (the current version we are running is Quicktime 7.64). Quicktime does open and play video files okay.

Any ideas for resolving the QTCF.dll issue with Encore? From the lack of results it brought up on the search engines, it doesn’t appear to be a common problem.

Many thanks,

Rob

[Rob Birks]

Hi Vince,

That’s really helpful, thank you!

I have found out that the monitors are only two years old, so I am hoping there is a calibration solution to this, and they’re not all dying already!

Rob