[Richard472]

Hi Luke,

Thanks for the reply. The system consists of an Asus P5W DH Deluxe board, an Intel Quad core processor, 4 gig of RAM, XP Pro service pac 2, a system HD, and a SATA Raid for video files. About the only software on the computer is the Adobe Production Suite Premium.

I pulled the Matrox card and installed a GeForce 8800 GTX card, reinstalled the 1.3 Intensity drivers with the same results. I also tried using the Intensity stand alone Media Express program. I pulled an .avi file into M E and got the exact same problem. I also loaded the .mov test pattern files from the Intesity disk, and M E gave me a message that said “Unable to Play File” which is really wierd in that .mov files show as one of the options in M E.

The HD monitor starts displaying rolling red lines as soon as I boot up the computer without any programs running, and continues to do so until I attempt to play a file from either M E or Premiere. At that point, I either get the same rolling red lines or part of an image that also rolls. At one point the picture displayed correctly and I got audio, but only for a couple of seconds and then it went back to rolling partial images.

I realize that the GeForce 8800 is not on your list of supported video cards (the list says GeForce 7 series), but I really wonder if that’s the problem because both cards show that exact same problems.

It was suggested that I remove the Intesity card and install it in a different computer which I can do, although the other computer is at a different location, and there isn’t anything there that accepts a HDMI signal. I suppose that I may have a bad Intensity card but I haven’t installed a bad card for any company in years.

Any suggestions would be very much appreciated.

Thanks,
Richard