Forum Replies Created

  • Paulo Americo

    December 9, 2013 at 5:49 pm in reply to: Resolve crashing with Function keys on Wave Panel

    There is a firmware for the Wave on the Tangent website that might solve your problem.

  • Paulo Americo

    January 27, 2011 at 12:19 am in reply to: Pocket Ultrascope Not Functional

    Good for you. But we went with the Pocket Ultrascope because it’s the right tool for our workflow.
    We’ll be waiting for a new qualified laptop… Or a firmware update that makes it more universal.

  • Paulo Americo

    January 26, 2011 at 3:10 am in reply to: Pocket Ultrascope Not Functional

    Yes, it was.

  • Paulo Americo

    January 26, 2011 at 2:19 am in reply to: Pocket Ultrascope Not Functional

    An email we got from Blackmagic support last week:

    ——————-
    Hi Paulo

    We have recently removed the HP Envy 15” notebook from our recommendations, as the model that we tested and certified is now end of life and no longer available. I must be honest in saying it would be very difficult to find one of these systems, and so we decided to remove this from our recommendations.

    The other Envy notebooks in the range, as well as the replacement model for the HP Envy 15” are of different specifications and we have not found these suitable for our USB 3.0 products. We are constantly testing newer laptop systems for our USB 3.0 products, and as soon as suitable systems become available we will be posting these online.

    ———————-

    So you see, maybe they should stop selling the box until they have a working solution. For us, all there is to do is play the waiting game.

  • Paulo Americo

    January 25, 2011 at 1:18 pm in reply to: Pocket Ultrascope Not Functional

    From the Blackmagic Support Document Number 201 of 05 January 2011:

    Which notebooks can I use with Blackmagic Design USB 3.0 Products?

    There are no notebooks currently available which are compatible with our USB 3.0 hardware. We are in the process of qualifying more notebooks.

    We have tried the HP Envy 17” and it didn’t work. So now we have this box waiting for a solution from Blackmagic. How many of us are in the same situation?

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