[Nigel Mcleod]

Hey Bob Zeilin!

I am a fan of some of your posts in this forum and others around creativecow,

I did read some of your stuff about Lacie in the past; and others… Which motivated me to write this post because when people usually have a good experiance with a company, nobody hears about it – But when something bad happens, everyone hears about it; everywhere.

How are things with you? I don’t mean to attempt to derail this thread, but I was wondering what kinda storage system you work with these days?

[Nigel Mcleod]

It looks like we have made some progress, a special thanks to John for his suggestion on exporting as an XML, and reimporting into the project!

That seemed to be the kicker, and it allowed Media Manage to function -> However, We recieved about 10 Error messages relating to being unable to include some media files (But it did not specify which)aside from a specific dialog box that popped up with the name of ONE single .aif file as being problematic, And dealing well with the rest of them…. But then after that, as we looked through some of the project timeline, Certain clips had some “Skiping” is the only way I can describe it, the video was like all skippy… and then Final Cut poofed off the screen with a Crash/Fatal Error message, I think what happened was it ran out of memory perhaps?

Some of the clips, at the end of the cut, seemed to have a sort of Motion Blur to them, When they weren’t supposed to (As well as the “Digital Video Skipping”, but the skipping was only on the AJA KONA Monitor, not in the Final Cut Preview Video area! (Of course, then the Poof and Fatal error..)

Anyway, I wasn’t able to gather the exact log of Error Messages received after Exporting and Importing into new XML, but once our Editor runs the Media Management again I will have her Capture a Log of the errors and I will include them in this Thread.

At the time she is seperating the 720P and 1080P Content for the Color Corrector, once done that, Will try to proceed with the XML Reimportation, as it seems to be the only way that we can get past the General Error 34 Message.

Do anyof you think there is something else going on here, or know of a better way to deal with this from this moment onwards?

Thank you so much guys! I will be pleased to tell you if this all works, and we can have a great resolution to add to the archive, I think this is stuff all editors should know how to do for sure!

(EDIT)
I have received the errors:

Mon, Jan 11,, 2010, 4:25PM – Errors Found Importing CMCN_8_720.xml
Unable to attach specified media file to new clip. ( line 65535 )
Unable to attach specified media file to new clip. ( line 65535 )
Unable to attach specified media file to new clip. ( line 65535 )
Unable to attach specified media file to new clip. ( line 65535 )
Unable to attach specified media file to new clip.
Unable to attach specified media file to new clip.
Unable to attach specified media file to new clip.
Unable to attach specified media file to new clip.
Unable to attach specified media file to new clip.
Unable to attach specified media file to new clip.
__________________end of log__________________
One specific audio file comes up, a .aif file, as a dialog error, but we can press okay and it continues.

After the fact, the project is in sequence and we can Media Manage as said before, and another problem is that, it shows a few of the Media Clips as offline, but the strange thing is that they show up in the timeline and play, After reconnecting those “Orphan Offlines”, thats right before FCP 7.01 Puked and Fatal Error Occured.

As of now: Where we are at with this XML workaround, is that it isn’t the solution, We have done more tests and it is not working as intended. The entire timeline is not lining up properly, and it would be terrible for her to have to watch through 21 Episodes to manually line it up, And, furthermore, It still gives general error 34 after making the 720P XML and reopening it and then cannot Media Manage…

One thing after another… I wish I knew what the root problem was.

[Nigel Mcleod]

Hey guys, I received a response from Bouke (The Software Engineer and Editor) at VideoToolShed, as we have purchased and we do actively used his software as part of our Production proceses, He replied with the follow (See both the Editor’s first message, and then his response) – Perhaps this will help with further follow up, If we are not able to resolve this issue with Bouke…
________________________________________________________________

Begin forwarded message:

From: “Bouke (VideoToolShed)”
Date: January 11, 2010 12:01:50 PM MST (CA)
To: “Sarah Taylor”
Subject: Re: BWF_Quicktime merge problems with media managing from FCP

Sarah,
I’ve never seen this behaviour before, but i think i can tackle it.

BUT, as always, it ain’t without risk.
So we have to test a bit, and you have to be VERY CAREFUL before you do
ANYTHING i tell you….
Dont trust me, TEST TEST TEST for yourself.
(i cannot look into your machine, so i cannot predict everything although i
can make very educated guesses)

My observations so far:
You have a 24 fps clip with 5 audio channels at 16 bit, and one audio
channel (i assume your BWF recorder) at 24 bit.
I cannot crash the media manager here. It simply refuses to come up with
your clip inserted into a sequence.

From what i just experimented with, the mix of 16 and 24 bit audio messes
things up.

What i could do is write a routine that kills the 16 bit channels and
replaces them with 24 bit silence tracks.

That makes the media manager work.

BUT, i don’t know if you actually used the 16 bit channels. If so, perhaps
they should be promoted to 24 bit.

The good part is that it probably can be solved, the bad part is that we
both have to spend some time on it to get it right before creating major
mayhem.

So before i continue to do some magic, i would like to know:

Is any of the 16 bit material used in your sequence(s) ?
If so, is it important?

Why do you want to media manage instead of dumping to tape / exporting a
self containded QT and OMF?
(really, i can understand why, but keep in mind this is going to take a lot
of my time, so if it aint really needed… well, you know…)

I’ll write a few routines for you to test with tomorrow, BUT DO RUN THEM ON
COPIES, NOT ON ORIGINALS.

More later, now it’s time for food and beer….

Bouke

VideoToolShed
van Oldenbarneveltstraat 33
6512 AS NIJMEGEN
The Netherlands
+31 24 3553311
https://www.videotoolshed.com
For large files:
https://dropbox.yousendit.com/BoukeVahl998172

—– Original Message —–
From: “Sarah Taylor”
To: “Bouke (VideoToolShed)”
Sent: Monday, January 11, 2010 5:54 PM
Subject: Re: BWF_Quicktime merge problems with media managing from FCP

Hi Bouke,

I have tried moving the clip to a new drive and I am still getting the
error. I’ve tried a new project and moving it to two drives. The
merged clips are the only ones giving me a problem.
I have put a clip on our FTP site. It’s in a folder called Bouke.

http://ftp.statusfirm.com
login: videoftp
password: production

Do you know of any 3rd party media managing software? Maybe that
would work?

Thanks again!

Sarah

On 10-Jan-10, at 3:35 AM, Bouke (VideoToolShed) wrote:

Sarah,
I can’t think of anything else.
I’ve just tried to media manage a merged clip, and nothing strange
happened.
So again, start simple. Create a new project, import one of the
offending
clips, try to media manage to different locations.
If it fails, copy the source clip to another drive and try again.
If you are sure it’s the clip, do try to send me one for me to have
a look
at.
hth,

Bouke

VideoToolShed
van Oldenbarneveltstraat 33
6512 AS NIJMEGEN
The Netherlands
+31 24 3553311
https://www.videotoolshed.com
For large files:
https://dropbox.yousendit.com/BoukeVahl998172

—– Original Message —–
From:
To: “Bouke (VideoToolShed)”
Sent: Saturday, January 09, 2010 9:54 PM
Subject: Re: BWF_Quicktime merge problems with media managing from FCP

Thanks for the response.

It seems to only be the merged clips. They are on other folders
based on
tape number. We work off of an xsan server so I don’t think there is
anything wrong with the drive. Maybe I need to move them to a new
folder
but that will be alot of extra work.

I have reinstalled FCP and I’ll check Monday morning and see if
maybe that
helped.

If you can think of any other reasons please let me know.

Thanks again,

Sarah
_______________________________________________________

Sarah,
I cannot think of any reason why my app. should create QT files
that can
cause this error.
Is it only on the merged clips that you get the error? If so, do
those
clips
have another location on disk than other files?
Error 34 has to do with corrupt / rotten or full drives.
Try Disk Warrior, disk first aid, try moving files to new drives
etc etc.

Hth,

Bouke

VideoToolShed
van Oldenbarneveltstraat 33
6512 AS NIJMEGEN
The Netherlands
+31 24 3553311
https://www.videotoolshed.com
For large files:
https://dropbox.yousendit.com/BoukeVahl998172

—– Original Message —–
From:
To: “Bouke (VideoToolShed)”
Sent: Saturday, January 09, 2010 9:54 PM
Subject: Re: BWF_Quicktime merge problems with media managing from FCP

Thanks for the response.

It seems to only be the merged clips. They are on other folders based
on tape number. We work off of an xsan server so I don’t think there is anything wrong with the drive. Maybe I need to move them to a new
folder but that will be alot of extra work. I have had our IT Tech reinstall FCP and I’ll check Monday morning and see if maybe
that helped. If you can think of any other reasons please let me know.

Thanks again,
Sarah

Sarah,

I cannot think of any reason why my app. should create QT files that
can cause this error.

Is it only on the merged clips that you get the error? If so, do those clips have another location on disk than other files? Error 34 has to do with corrupt / rotten or full drives.
Try Disk Warrior, disk first aid, try moving files to new drives etc
etc.

Hth,
Bouke

VideoToolShed
van Oldenbarneveltstraat 33
6512 AS NIJMEGEN
The Netherlands
+31 24 3553311
https://www.videotoolshed.com

For large files:
https://dropbox.yousendit.com/BoukeVahl998172

—– Original Message —–

From: “Sarah Taylor”

To:

Sent: Friday, January 08, 2010 8:23 PM

Subject: BWF_Quicktime merge problems with media managing from FCP

Hi Bouke Vahl,

I saw your post on creative cow so I thought I’d ask you this
question.

I used both the FCPauxTC and the BWF_QT_merge1.4 in my post
production workflow. I have been editing countless hours of footage from the merged quicktimes. I am at the point in my production that I need
to media manage my project. FCP will not allow me to do this. All the merged clips are giving me a general 34 error when trying to media manage. Have you seen this problem before? Do you know of any solutions? This is a HUGE problem for our production!!! Any insight would be much appreciated!

Thanks,
Sarah

[Nigel Mcleod]

Unfortunatly,
General Error 34 is related to more than one specific problem (IE Disk Full or Media not Containing Data, etc, And it is impossible to narrow it down to a specific problem – I have read many topics about General Error 34 and have seen them relate to more than one thing.

Dispite this,
I will have our Editor verify that she is correct in her use of the In Point, and that it is not at the end of the sequence.

I hoping to have more response, as there is more to this, I believe its specific to the merged audio clips.