Hey Nick,
Meryl Altman here; Product Line Business Manager for the HDX900. Firstly, permit me to reiterate that Panasonic has NO intention of discontuing this camera. We shall maintain our support of all of our tape based clientele for years to come.
I am sorry that your serial number was not accepted by our fulfillment company.This is a complex proceedure and could have some hicups. Please write me a personal email regarding the particulars and I promise to address your concerns this Friday. Currently I am in the midst of National meetings and I will be able to give it my complete intention on Friday.
One last thing Nick; a promotion of this magnitude could obviously have some wrinkles. It is a commitment from Panasonic to honor all of our promotions.
I look forward to hearing from you.
Many thanks,
Meryl