Forum Replies Created

  • Marty Vermillion

    April 19, 2012 at 5:39 pm in reply to: UltraStudio 3D output

    Update: The fan was definitely not working as well as some playback problems. Tech Support had me return the unit and while it was there Apple came out with a software update for FCP X related to playback on broadcast monitors.
    BlackMagic ended up sending me a new UltraStudio 3D. It just arrived and the fan is working and video is playing back properly. The case is still pretty warm but after reading some reviews on line this appears to be the norm.
    Marty

  • Marty Vermillion

    March 20, 2012 at 12:32 pm in reply to: UltraStudio 3D output

    Haven’t had a chance to follow up with this yet but here is what I got from Blackmagic Tech Support:

    Concerning the heat issue, do you know if the fan on the underside of the
    unit is functioning? It should only get really hot if this fan is not
    working.

    As far as the output slowing down, what resolution, frame rate and codec is
    the clip you are trying to output?

    If it is uncompressed HD and you do not have a RAID or fast SSD, it could be
    a dropped frame issue which would result in the drive or RAID not having
    sufficient r/w speed to play back the video properly.

    If it is compressed with something like H.264, this will need to be
    transcoded first to something like ProRes before this will play back
    properly.

  • Marty Vermillion

    December 13, 2010 at 8:37 pm in reply to: Log and Transfer Hangs Up

    Safari issue has been fixed. Still having trouble with Log and Transfer.

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