[Lawrence Shea]

I am experiencing the same problem. Not to mention the audio sync problems that I’m having when capturing SD through the ioHD. When I re-attach my old io, using all of the same connections/settings, everything works perfectly. What worries me is that this audio sync problem may not be recognized by aja as a technical issue and is instead being dismissed as operator error…

Mac Pro
Quad-Core Intel Xeon
Processor – 3 GHz
Memory – 10 GHz

[Lawrence Shea]

Thanks Gary

Just to be absolutely sure that my install was correct, I just reinstalled the software, following directions to a T. Unfortunately, same symptoms.

[Lawrence Shea]

Jeremy

I have the aja ioHD going to a dedicated FW800 bus in my Mac Pro Quad-Core Intel Xeon. Processor speed = 3 GHz. I’m capturing using the Uncompressed 8 bit codec from a Sony 1800 betacam machine (component connection). I’m genlocking through a Horita Black burst box. I’ve been on the phone with AJA Tech support on a few occasions. They’ve even sent me another box to try. If time permits this week, I’ll call them and give it another go although I suspect that this problem is perhaps due to a software bug. Puzzling!

[Lawrence Shea]

I am having the same problem. My old io works fine with my new Mac Pro, however, my new ioHD is having the same sync problems that you are experiencing. My fix is to physically disconnect the FW800 that connects the ioHD and then reconnect. I’m anxious to try a firmware update that is (hopefully) coming within the next few weeks from aja.