KEY ACHIEVEMENTS
• CEO & International Operations and Training Manager
• Customer service spokesperson on National A-Current Affair programs such as ACA & Today Tonight
• Judge & National Councilor of The Customer Institute of Australia
• Bespoke technical and sales training to key clients such as Harvey Norman, 3G, Crazy Johns, Flexi Rent & Target Australia.
• Bespoke customer service training & Analysis to key clients such as Virgin Airlines, Subway, Accor Hotels, ANZ & Coles & Myer
• Professional public speaker/motivator & trainer
• Customer service and sales author of eLearning, and operations manuals
• Business Coach
• Operation & LMS software development – Currently used major QSR and retail brands
• Strong track record in increasing % in UPT and average spends

PROFESSIONAL SKILLS
Operations:
• Direct responsibility for the operations of over 70,000 field staff and over 300 retail stores
• Operation software platform development
• Strong financial management competence
• KPI performance coaching
• Profit & loss accountability
• Operational manual author
• Conference and event design and coordination
• Strong leadership, with natural ability to inspire and engage teams
Training:
• Customer service national judge and auditor
• Sales and customer service subject matter expert
• Design, develop and deliver digital and face to face learning frameworks, solutions and tools
• Training video design, film and editing
• Animation, gamification and visual media design and editing
• Extensive experience with eLearning authoring tools such as ACTIVE Presentation; Adobe suites; PowerPoint, Prezi and external LMS platforms such as Moodle
• Customer insights analysis
• Professional public speaker and trainer
• Development and execution of service proposition and service incentive programs
• Implementation and management of succession programs
• HR & performance management