Forum Replies Created

  • Keith Wright

    June 26, 2009 at 12:02 pm in reply to: Decklink HD Extreme 3 capture problems

    Hi Jon,

    Just to let you know, my supplier agreed to replace the card and hey presto the new one works a treat… ..so far. I guess there might be a faulty batch of cards out there.

    If it is a recent card you should be able to get it replaced.

    Cheers

    Keith.

  • Keith Wright

    June 23, 2009 at 8:02 am in reply to: Decklink HD Extreme 3 capture problems

    I’ve also contacted BMD (email support) and had no response yet. The level of support on their own site is very limited.

    My card provider has agreed to send me a replacement card, so we will see if this really is a hardware or software/bug issue soon enough with the new Mac Pro’s.

    Keith Wright
    FrissonFilm (UK)

  • Keith Wright

    June 21, 2009 at 7:04 pm in reply to: Decklink HD Extreme 3 capture problems

    Jon,

    I have just posted about the exact same issue. Brand new machine and card, blacks out when using SDI from DigiBeta.

    I have no solution yet, but noticed an odd thing. If you hold the BNC connector at the back of the machine the image holds with no drop-out. This suggests some kind of “grounding” issue.

    It’s seems to work when you go in component, but the sounds drifts out of sync.

    I’m already beginning to regret my option to go for this card, it’s costing me time and money already :o(

    Keith

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