Replies – Forums – Kay Johansson

Forum Replies Created

Kay Johansson
October 1, 2005 at 7:52 am in reply to: compression master problems

Hi Mark,

We’re here :-). Did you try to make a ticket under “helpdesk”? When we tried it now it did work.

The problem you’re describing isn’t known to us, we have had users experienced the same thing but that’s when the scratch disc has run out of memory. In your case there should be enough memory though.

Instead of submitting a ticket via the form, mail to support@popwire.com. You will get the same kind of ticket as you would submitting via the form. I’m sure we can figure this out.

BR, Kay
Popwire
Kay Johansson
September 22, 2005 at 12:54 pm in reply to: Compressing 24p

Hi Derek,

I think we have found the “issue”.

From the Real SDK documentation

— [ snip ] —
Height of the final encoded output must be divisible by the number of pixels suitable for the output codec. For RealVideo, the width and height must be divisible by 4 pixels (e.g. 32, 36, 40, … 2048). If videoFrameHeight is not an even increment of that supported by the codec, the video is cropped down to the nearest multiple that is supported as input to the codec just prior to encoding but after all prefiltering and resizing have occurred.

— [ snip ] —

The approcah we have at Popwire is however that we shall not rescale or pad (without the user knowing) if we run into such an issue with any format, so therefore it will render an error message. If this is the right approach I don’t know, but this is how we do it. However the error message should give a clear description and not some other obsure thing so we will make sure to correct that.

BR, Kay
Popwire
Kay Johansson
September 21, 2005 at 2:04 pm in reply to: Compressing 24p

Hi

We’ll take a look at this. Derek if you find the time please mail our support so we get a ticket on this.

BR, Kay
Popwire
Kay Johansson
September 21, 2005 at 1:58 pm in reply to: Best Real Player Compression Tool?

Hi,

We’ll take a look at this. Would it be OK Derek if you send a mail to our support so we get a ticket on this.

BR, Kay
Popwire
Kay Johansson
September 19, 2005 at 10:39 am in reply to: Compressing 24p

Hi Derek,

This seems very strange. I can’t talk for the other vendors but the source file you have should work in Compression Master. I’m pretty sure it should work in the others as well, the type of file you have is pretty common.

If you contact our support (go to our site) we can at least take a look at the file to see if it’s something we can correct on our side.

BR, Kay
Popwire
Kay Johansson
April 13, 2005 at 10:23 pm in reply to: Compression Master 3 vs. Flip4Mac

And you should of course mail to support@popwire.com :-).

BR (again), Kay
Popwire
Kay Johansson
April 13, 2005 at 10:20 pm in reply to: Compression Master 3 vs. Flip4Mac

I just saw this post so sorry for not answering earlier. The result you get from CM is NOT what you shall get, we never heard about that kind of pixelating before.

I saw that Charles will get some files from you. If you both can inlcude us in your “off forum” conversation that would be great. If this is a bug we need to resolve it ASAP.

BR, Kay
Popwire