Forum Replies Created

  • Julius St. james

    July 6, 2017 at 11:50 am in reply to: Element 3D crashes After Effects when applying textures.

    I got this issue resolved. Matt Kramer from Video Copilot helped with the issue. I sent him a screen shot of my system within the 3D Element plugin. He told me my system look fine. So he had me do the following:

    Deleting any files that have “2” in their name from the folder below—don’t delete the the VideoCopilot folder, only the files with “2” in the name.
    C:/ProgramData/VideoCopilot

    C:/ProgramData is an hidden folder so you might need to type it in the Windows Explorer address bar.

    After this, run the latest full Element 3D V2 installer (not the patch installer) and license once more. If you do the manual license method then create a new request file. Any old license or license request files created before deleting the above mentioned files will no longer work.

    This 100% solved the issue.

    Music Producer, DJ/VJ residing in Washington, DC

  • Julius St. james

    July 4, 2017 at 4:45 pm in reply to: Element 3D crashes After Effects when applying textures.

    I am having the exact same issue with the following specs;

    E3D version 2.2.2 (2155)
    After Effects CC (2017)
    Graphics card: NVIDIA GeForce GTX 970
    Windows 7 Pro 64bit
    AMD FX-8320 Eight-Core Processor
    16 GB RAM

    I have a support email out to Video Copilot on how to solve this issue.

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