[Jude Oduor]

Happy to finally find a thread with the exact same problem described as I am experiencing!

It seems some comps and smartphones are not playing the audio recorded by the NTG2 directly plugged into Canon 7D via XLR stereo; well, actually it does give a certain sound, but very distorted and low volume. All other audio at the very same time is playing just fine, with correct volume levels.

Am yet to find a solution.
I asked for advice at a local recording studio, and they couldn’t see anything funny about the sound clip. They thought one of the plugs could be faulty. But checking this again at home, and reassuring I’ve been using different plugs and wires but experiencing the same problem, I’m sure it’s not a faulty plug.
Now that I read the above post I can conclude it’s really not that.

Is it a setting in the camera?
Do I need to convert the audio, and how?

I’m thinking of getting an H4N to use in combination with the NTG2, but would be much happier to first understand what the problem is, and if all would be solved by getting an H4N.

Anyone?