Joshua Weiss
Forum Replies Created
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I think I may have finally figured out why my CC experience has pretty much been hell from the beginning and what the issue is with this current situation.
When I first purchased CC, I was instructed by the Adobe salesman to pay for an Adobe team membership instead of a regular subscription. I don’t really know why he sent me that direction except maybe cause it was a more expensive route than the alternative (not too happy about that). Well, a few months into this, I realized that I was getting charged a good bit more than I needed to be and spoke with CS. They ended up cancelling the team membership (I actually had 3 different teams – one for the production company, one for the television ministry, and one for the church). They set me up with regular subscriptions and I have been that way ever since.
Unfortunately, I think they screwed up with how they cancelled the other memberships so my computer is constantly confused whether I am using a current or expired adobe ID. Even though I have been paying for 3 every month, the system on their end shows an expired ID.
Apparently, there are certain elements within the softwares that are not accessable on a trial membership such as certain codecs. So, I may work on a project when the system things I have a valid ID, and then later open up the exact same project and it thinks I am on a trial. At that point, those elements are no longer able to be used so it gives me the sequence errors and other compounding problems.
I’m pretty frustrated over the whole thing because they have really made my life difficult since I reluctantly signed up for CC. I really would be happier if I could just buy the master collection and choose to update down the road when I feel rather than my computer constantly looking to destabilize what has been working just fine.
Hopefully my issues are over but I am not too confident that they have it together even now. I guess we will see.
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Unfortunately, I have done this step a couple times over the course of the past couple months. I will attempt it again. That link also showed the solution for CONSTANTLY having to login. I have to login almost everytime I use any Adobe application which is ridiculous. I have 4 different Adobe accounts that are used on 5 or 6 different computers. I have the same issue on every system with every account. When I deal with Adobe support, they aren’t much help. I don’t know why they never sent me to the link you posted.
Maybe this will fix at least one of my Adobe issues.
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I am up to date on all of them. The steps you recommended are great but we are far past those. On one of the computers, it is a brand new system.
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I have used various codecs including keeping the footage in its native hdv form. Cineform is a good codec and I have used it with other programs in the past. This particular program series has 50 hours or so of content. It would be a huge deal to convert all the footage and then go back to each timeline in each project and relink all the various files to the new versions – not to mention the storage hog that would be.
Prores has worked decent for me. That isn’t really a good answer to the problem though. Adobe CC and my current various computer configurations should be screaming fast. I shouldn’t have to convert to edit. There has to be some other issue.