John Keane
Forum Replies Created
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I have to agree with Graham and disagree with Jeff. Putting problems down to a vague list of possible causes is not getting to the bottom of anything. (It’s probably the sort of ‘explanation’ that Adobe like to hear.) The point I thought I had made was that a ‘bad’ encore build is bad whatever you do to write the DVD. A good one, for me anyway, works every time that I have re-built and written it on various media and drives. SOMETHING is going wrong BEFORE the DVD write, i.e. its in Encore which is why I can’t take it any further. (I also have no such problems with other software such as DVDit using the same media and hardware.)
As a software developer for 25 years I can imagine the kind of thing that is probably going wrong but it’s not practical for me to follow it up without access to Encore source code etc. The deafening silence from Adobe in the face of these reports on various forums is disappointing. -
Further to my post of 17 May, I am on PC not MAC but, as I said, symptoms are the same. I have done a lot of investigating to eliminate causes. I don’t know the cause but I am convinced it has nothing to do with media or hardware. Once I get a good build I can build to any type or make of DVD -R -RW reliably and using either a Pioneer or a Lite-on drive. On the other hand a ‘bad’ build will reliably give the bad result on any media or drive. I also find the ‘bad’ build will sometimes work on a particular DVD player but not on another, though, as I said, a good one works everywhere. To get a good build I started from one of the sample menus and button types supplied by Adobe. That works. The failure was made from my own .psd menu background and buttons, etc. However, many times I repeat that and manipulate it I can’t get it to work – though, of course, it works in the preview. I’ve read the manual many times. I suspect there is something going on in Encore that shows up unpredictably when a menu and buttons are heavily manipulated. Possibly an interpretation of the DVD specification has something to do with it.
Whatever the cause, Adobe check and preview is not performing its function of detecting the problem, so that’s definitely down to Adobe whatever the root cause. I’m not sure I can take this any further. -
I also have the problem that highlights do not appear on a set-top player, but I am using Windows XP not MAC. For some projects it works, for some it doesn’t. There seem to have been reports of this on several forums but I haven’t seen a definite explanation yet.