[Joe Engledow]

Hi Neil,

You can access the make and model of the hard drives in your Promise Pegasus R-Series with no need to unplug the physical drive. Just run the “Promise Utility” client app on your Thunderbolt Mac.

As well, from within Promise Utility, you can read the Event Log and generate a Service Report, which a Promise Technical Support person would be happy to review with you.

We regularly test the hard drives which are on the market and publish updates to the Hardware Compatibility List, which Promise and Apple work together on, to bring you the fastest Thunderbolt RAID experience for video editing. The current list is here on Promise.com’s Download Center:

https://promise.com/support/download_file.aspx?rsn=1287&m=205&region=en-US

Any one of these hard drives will work in the Promise Pegasus. Use of drives which are not listed is experimental, and may not work.

Please make an account on our technical support web site, https://support.promise.com. From there you can make support requests on the record under specific serial numbers and we can establish a case history for warranty replacement of the drives.

Joe Engledow, Technical Support
Promise Technology US, https://support.promise.com
+1 (408) 228-1500