[Joaquín Gómez]

Hi Tim Jones,

We are considering keeping Tolis software, BRU Server, in our production company, but after trying to solve an incident and not even receive an answer, we were considering an alternative.
I do not know if it will help to contact you here, but it is our last attempt, we do not understand that although we do not have a license with support at this time, it has only not been answered once and with a meaningless response, and after this They have not answered us, even insisting on three occasions that we would worry about paying a license or if there was any form of payment support.

This is the last case number:
# 19-195868
Which as of today have not answered us after two weeks.

Thanks in advance and greetings.