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  • RESOLVED:
    It turns out that the problem was that the Teranex is connected to the computer through a thunderbolt cable, and apparently there is still some problem with thunderbolt compatibility.

    We bought the DeckLink Optical Fiber PCI and connected the Teranex to it through BNC cables which allowed us to get flawless captures.

    At this moment in time (May 7th, 2013) no other solution seems viable.

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