[Jim Robertson]

Hi Bob, Thanks for the response.

Actually I only got their phone support for the 1st year which I did not even use. In the 2nd and 3rd years, I use the Lifetime basic support (purchased with the server) which allows doing everything remotely by chat. I thought that meant also giving us firmware updates. I have tons of equipment and I have never paid for a firmware update.

I have had two issues at that time and their support could not even fix that. So it’s funny that they want me to buy the new support to do this when they can’t solve the issues I have now. I developed my own workarounds to deal with those issues. It doesn’t make me feel confident at all.

And if I buy this support it only lasts a year for 3500 dollars and I probably will only use it for the upgrade. will they try and charge me every year?
I was never told that in order to keep this running I will have to buy into their phone support each year and again, I don’t need that.

And yes depending on clients’ needs. I will make editorial changes for free. its a case by case decision but if a client that has supported me needs my help I give it.

I don’t expect this server to work forever but 3 years c’mon, they’re being a little greedy here. Remember not only do they want me to pay but they say to do it, I have to take all of my footage off the system and then put it back on to accomplish this. That is the definition of a firmware update to me.

I appreciate your comments but I do not see your point except I never should have bought it in the first place.

I paid 30K so it would last me for 8-10 years and i did ask that question at the time.