Jesse Schluntz
Forum Replies Created
-
Thanks for the advice. Would’ve gone with another model had I known ahead of time. Will do in the future.
G tech has awesome external drives up to a point, but as for RAIDs, I’m moving on.
jesse
-
I’m happy you won’t be going through all the same troubleshooting steps my friend! Automap didn’t help me much either, and when it did most of the data didn’t register anyway.
I wound up finishing my last feature using the raid plus one additional external drive to compensate for the needed space, renders, etc.
jesse
-
Prepare yourself my friend….
The good news is I’m the ultimate guinea pig for this issue, as in I tried absolutely everything. Replaced the raid, the cable, the card, the ram, and Apple even gave me a new computer! Unfortunately everyone (Apple / Atto / G tech) passed the buck and nobody ultimately claimed responsibility. I was warned this would happen, and sadly it did.
The bad news is your data is not accessible.
The hard fact is that G tech’s Gspeed eS Pro’s 12 TB model, when configured at Raid 0, cannot handle being filled up to within 3.2 TB of being full. It freaks out and takes an unfixable dump.
I’m not sure if this issue occurs when using a more traditional configuration, and due to my experience with this issue, I’m not confident that G tech could give me a definite answer on that.
I’m thankful to Apple and G Tech for their help with swap-out hardware to help me figure out my issue, but the lack of answers and blaming each other was very troubling. Hopefully my future business with them goes better!
jesse
-
Thanks for the input guys. I’m happy to report that my reason for not responding in a few days is because I’ve gotten things working a lot better. Here is what I did:
– I decided what master projects to create that will allow me to have access to key clips throughout the edit. This took time, thought, and some precise edit scripting, but it was doable.
– I made “OFFLINE” versions of all the bigger organizational projects (locational shoots in Australia, NZ, Africa, Indonesia), by opening up these big, organized beasts and telling all the media to go offline & re saving as “-OFFLINE”.
– I used the offline versions of my large projects to import specific sequences from. To give you an example of how much faster this is with Dynamic link server, bringing in a handful of online sequences from Australia took 15+ minutes. Bringing them in from the offline version took less than 1!
– Once a project has everything it needs, I reconnect media as necessary.
As for label colors, there I’m hosed. Adobe doesn’t know why the label colors I’ve customized won’t translate to other projects. Bummer, but oh well.
Ryan, where is the command for “remove unused” by the way? I assumed that was only available when using project manager.
thanks
jesse -
Congratulations. You’re the 2nd person G Technology has ever even heard of having this issue. Here’s what I can tell you for now:
If you’re configured at RAID 0, do not fill the raid up to within 3.2 TB of filling it. I had to sacrifice that much space to get my setup functional. Right now I have about 3.8 TB empty, and will have to work off both the raid and an external esata drive in order to not crash the raid again.
Totally sucks, I know, but if this works for you thank the good Lord you asked me because I spent weeks and weeks figuring this out. I literally swapped out every major component from my computer itself to the raid itself.
jesse
-
Spent a while on the phone with G Tech today. The AJA system test says the raid is working perfectly, and the ATTO config tool says the same. We are left with one theoretical answer & workaround:
Since my data was filling up just over 90% of the raid, this must be what causes the glitch. Why this happens, no company involved can say. I am currently shuffling data around, and will be housing my media on the raid – plus one additional G Drive via Esata (I can afford an Esata card, not a new raid setup). This will hopefully keep my system from no recognizing the raid.
jesse
-
Thanks for the recommendations. Unfortunately I don’t have thousands of dollars to drop on a new raid. I need my G Tech gear to work now, so I’m more interested in solutions to my problem that can be achieved this week.
jesse
-
THE NIGHTMARE CONTINUES – IS THERE SERIOUSLY NOBODY ELSE IN THE COMPUTER WORLD HAVING THIS ISSUE???
It’s Christmas day and I’ve been rebuilding the raid for two days on ALL NEW GEAR. I just went to the office to see if the final drive copy worked. The file copy stopped somewhere during the last few hours as usual***, and when I restarted the computer the raid had once again disappeared from my system and has to be re-initialized. As usual, the raid pops up on the ATTO config tool just fine, but my OS doesn’t recognize it.
***The only difference this time was the error message. Instead of getting an error code -36, I got a “drive is too full” error (Not sure if this was the exact sentence, I was very tired, suffering from a cold, and at that point pretty frustrated). This is strange because I had 2.68 TB left on the raid, and was copying 2.45 TB over to it. Plus I would’ve gotten an error right up front saying “cannot copy this over because there is not enough free space”.
I know I have just over 10 TB of footage total on my backup drives, and around 11 TB of available raid. Perhaps my math was off, but regardless I didn’t have enough data to take up the whole raid, and even if I did that’s no reason for it to disappear and lose all the footage every time.
I needed my system up & running this week, and appear to be screwed. Here is all I can think of at this point:
– I can try copying over everything using Carbon Copy Cloner, but that still doesn’t give me a warm sense of security.
– I can upgrade to Mountain Lion, which I’m very hesitant to do because I’m an Adobe Premiere Editor and have heard horror stories. Would hate to trade one problem for others.
– Another alternative method would be to copy over all but one of my external backup drives to the raid, then house all my media on the raid, plus an additional firewire 800 drive, but that feels like a stupid way to work if I’m always wondering whether I’ll have one too many files copy over to the raid and cause this issue in the middle of the biggest edit of my life. I’ve spent so much money & blood at this point, I should be getting the speed of this raid for my needs.
Help?…
jesse
-
APPLE COMES THROUGH!
I just got a call from the head tech at my local Apple Store telling me that after much discussion on their end, they are giving me a new computer. I’m literally sitting at the Genius Bar waiting for some final files to back up from the previous system.
If the same issue occurs on this computer, there are 2 final conclusions:
1- The G Speed ES Pro is not compatible with Mac once there is enough data loaded up.
2- I will feel like a serious jerk.
IF this happens, can anyone recommend a rock solid 12 TB RAID setup for a Mac Pro that’s tried & true at Raid 0?
Merry Christmas to all!
jesse -
Had a long talk with Apple. They say they won’t give me a new computer because the problem is related to non-Apple hardware. Funny, everything worked fine for 9 months, and I’ve proven its the computer. The Apple Store is replacing the Motherboard now. Apparently you get a new computer once they’ve ruled everything out.
Here’s the kicker – I have 10 days until I need this computer up and running for a documentary film edit. Never been so against the wall technically in my life. If this doesn’t fix the issue, I’m looking at buying a new tower, proving the setup works with it, then somehow getting Apple to cover it.
Is there anybody out there with any last ideas, or is everybody on vacation?
thanks
jesse