[Jeff Hall]

This is the help I got from Matrox Forum. Please see my question below.

https://forum.matrox.com/rtx2/viewtopic.php?p=32128#32128

“Hi editwiz,

You said you have version 4.1 of the Matrox drivers, but which one exactly? The version number should be listed under Start>Program>Matrox Mx.Tools (ex: 4.1.0.xxx).

Have you updated the firmware of your LG burner? Have you tried using another burner? Have you tried using this burner on another computer?

Close any open programs and delete the contents of the following folders;

Windows Vista:
C:\Users\%USERNAME%\Documents\Adobe\Premiere Pro\3.0 (this is the default save location for Premiere so make sure you don’t have any projects here before deleting everything)

C:\Windows\Temp
C:\Users\%USERNAME%\AppData\Local\Temp

Try exporting from Premiere as MPEG2 Blu-Ray instead of H.264. Are you always burning using Encore? Have you tried any other software?

Try exporting a sequence of the same length as what gives you problems, but this time don’t add any effects or transitions.

Let me know if any of this helps or if the program suggested by Rudy helps. ”

Regards,
Matthew

Editwiz Response To Matrox

Matthew,

C:\Users\%USERNAME%\Documents\Adobe\Premiere Pro\3.0

My folder is 4.0 and I Deleted the contents from each folder that was located in the 4.0 root

C:\Windows\Temp

Deleted Contents

C:\Users\%USERNAME%\AppData\Local\Temp

Deleted Contents

I was able to burn the Blu-Ray with-in Encore after deleting the contents you suggested!!

Is this a work around and should Adobe be aware of this issue and try to better manage the temp directories?

[Jeff Hall]

An update.

There is another individual having the same issue and the common theme is Vista 64 bit.I have been able to create an iso image of my project using Encore CS4. I was also able to burn the iso image to a Blu-ray using a third party burning utility?? This in my mind validates my hardware is working. I’ve updated the case opened with Adobe.

I realized that Encore as well as many of the Adobe Applications bundled in my Production Premium CS4 were loading to the Program Files X86 32bit folder. There were only two in the Program File folder one of which is Photoshop CS4.

Thanks for the confirmation. It’s all beginning to make sense.

[Jeff Hall]

My power setting were set to never go to sleep mode. I did load up the Roxio patch. I also pulled two of the 2GIG DDR3 sticks of memory. Same results. I pulled the second set of memory, put the first two back in and had the same problem. I even tried the second set of memory slots with both set of memory but same problem. I did perform mem test on all the memory and they all passed. Not sure why but when I use the Encore help tool to detect processor and memory, it is only seeing 4 gigs not 8 gigs?? I opened a case with Adobe. They have invited me to talk on Monday.

Thanks So Much!

[Jeff Hall]

I just posted same issue. The post has to be approved first.

This happens during the Building Streams process and when the Stream gets to 1.3 gig or larger. If it is smaller then this, it completes the Blu-ray burn. Intermitantly it will complete with larger files. This is rare?? I have completely updated all drivers to both Adobe CS4 and Matrox RTX2 and Vista 64 bit. I’ve updated drivers for the Display and Soundcard. I’ve even update firmware on drives. I updated the firmware and drivers to the LG Blu-ray writter. I have completely built a system drive without the RTX2 and removed RTX2 card and still have this issue. I have removed any outside application that uses the Blu-ray player/burner over conflict concerns. I even started over by building the Encore project on a different drive on the same workstation?? Same problem.