Baz,
Ouch. I think you got it worse than I did. Most surprising to me is that I asked for clarification on what they do repair and no one has responded. I was considering 6 Hyperdeck Studio Pros and a much larger router and needed to know if my situation was an exception or their rule. (I thought it was a fair question.) I’m not sure I’m willing to spend any money to “live in fear” to paraphrase you, even at their low prices. I used to REALLY like them and hate to admit how much this experience has shaken my confidence not only in them but also now in my own rig.