[Jay Childs]

Hi Steve –

Yeah I bought a replacement cable already and had the same problem. Very intermittent red channel comes and goes … mostly goes.

J

[Jay Childs]

Thanks a lot. I wasn’t sure if these mini-component plugs were compatible with the EX-1, EX-3 given that Sony tends to make every connector specific for what seems like every model.

Thanks.

J

[Jay Childs]

even a component cable where the mini comes out of the camera and the end is 3 male RCAs for component video would be fine.

What about the Sony VMC-30VC component cable. Anyone had any luck using this with an EX-3 or EX-1?

I can’t believe Sony makes it THIS difficult to EVEN identify a replacement part, never mind find it and order it. Jeeez.

Jay

[Jay Childs]

Thanks Klaus.

Does this work well though when I am looking through my eyepiece, panning or tilting with my right hand and needing to zoom in or out at the same time with my left? I am thinking when I am on sticks, not in a studio, but say in an outdoor environment when normally my left hand would be toggling the zoom control.
Instead I use this device with my left hand while I pan?

[Jay Childs]

Not sure theBoris if you are connected with BorisFX or not but I placed two calls to the Boris support line and didn’t get a single call back.

Unfortunately as hip as both Apple and Boris likes to think they are, customer support has really fallen through the floor. The debacle I confronted with Apple trying to find support and downloads on their website (w/ a serial number verification process that Apple KNOWS has been broken for months)trying to return my system to the version that worked with Red transitions – is really making me question my future with these apps. The Boris feedback on this site seems to be that the link between Red transitions and FCP was broken by Apple in 5.1.4 (pointing the finger and fix responsibility to Apple). When I spoke with Apple they asserted that they are NEVER responsible to adapt their upgrades to make sure the myriad of plug-ins that wish to work with FCP still work. They see it, of course, as the other way around. It was up to Boris to start the process to fix it. Believe me this is not the first time Apple and another company have both pointed fingers the other way.

Meanwhile the user/customer has to figure out how to work around this predicament – months and months go by, nobody does anything, and now the answer given so casually is – hell why not just upgrade (for hundreds of $$$). Wrong answer. As naive as I may sound, a customer should not have to plunk down MORE money to upgrade, simply to get features BACK working on a product that were working before. We should be upgrading to move forward, not to try to get some compatibility back we had before.

I gave up and bit the bullet and bought Studio 2, given no other options, but Boris and Apple should know this does not make me happy at all. Back in the days of BorisFX and Red 1.2 there was a real energy and commitment to service, and I applauded you guys loudly whenever I could. But both Apple and Boris are beginning to act more and more like the Avids and the Microsofts we ran away from years ago.

You still have customers like me, but the falloff from a passionate customer to just a customer … and then to an ex-customer is a very very slippery slope.

You can start by returning a phone call.

Back to work.

Jay