[Jason Klaassen]

Similar to Roger Baileys incident:

Whilst their website looks nice and their ‘team’ will gladly help you choose a laptop in their online chat box, once the money is in their hands you will have no more help from ultrabooks.com, nor will you have an invoice to claim Vat back, nor will you have sufficient proof when approaching the producer of the product to claim your warranty on your purchase.

Ultrabooks.com whilst hiding behind the guise of a nice website is most probably a single individual importing products from abroad, and just sending it to you directly.
Having bought a Laptop at a premium price in August of 2016 for work, I soon found the laptop to be faulty, and clearly a fault of the manufacturer . For months now I’ve been trying to get it fixed, as its still covered under warranty.

Key Notes:
– Ultrabooks.com will give you no support once purchase is made.
– My account with Ultrabooks still has my purchase as ‘processing’ and am yet to receive a Invoice with company details.
– Paperwork provided has been deemed insufficient and will not be recognised by asus.
– Having sent over 30 emails and further chased with phone calls I have had 2 replies. Both of which have been unsubstantial and unhelpful.
– Asus UK will not cover the warranty of any products purchased through Ultrabooks.
– Only once having said I will write bad reviews did Ultrabooks contact me. A single email was given in reply asking what the problem was and I have heard nothing since.
– They simply do not care.

Will you get something: Probably
If you have a problem : You’re on your own