Jason Gillet
Forum Replies Created
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Hi All,
I took some time to read through this thread and I’m sure we’re having similar problems but I have something new to add.
First this is the system they are running:
The system installed is a new 8 core 3.2 Ghz Mac Pro running 8 gig’s of Ram Leopard OS, FCP Studio (current release) AJA Kona Lhe with Driver 5.1( it was 6.1 now it’s back 5.1) The client is editing XDCAM EX HD footage at 1080p. Current sequence is the same as footage. To monitor the footage they do not have 1080p monitor so they are running 1080i so they can see the image. Storage is the 8TB EVO Maxx drive (Raid 5)
They are having the same type crashing except what I haven’t heard in the thread yet is that usually they will get a green screen in the canvas prior to the crash. They had told me when they turn the viewer off it was working fine when working in 1080p mode but it seems that that is not that case now.
I did a house call checked the system out and found that it was not crashing in 1080p but was in 1080i.
The client has 1 other system with the same set up except the CPU is an older machines. We tried to make the machine crash in 1080p and we couldn’t. We tried to make it crash in 1080i and it did but after banging on the machine for about 15 – 20 minutes.
I was also informed that another client of mine is experiencing similar issues. I built about 3-4 systems for them I’m not sure if it’s just one machine or all of them.
I will see if I can get a copy of Disk warrior for them to try. Any other suggestions?
Jason Gillet
Editor Engineer
Gillet Productions -
I’m in agreement with you guys that it is not a card issue. Since I did some testing and swapped out the cards and Kona Drivers the issue still persists. Could this be a Ram issue? They started with 4 gigs and had same issue and then added another 4 thinking there wasn’t enough ram. But issue still remained.
Oh big thing I’m not sure if I mentioned before. Before the crash a green screen shows up in the canvas monitor. Then a few seconds later it crashes. I’ve been told this happens often.
We already tried to uninstall and reinstall FCP but the problem is still present. What else could be causing this? Logic board?
Is there anyway to prove this to apple so that I could get it replaced if this is the underlying cause?
Jason Gillet
Jason Gillet
Gillet Productions
Editor/Engineer -
Hi again,
I just spoke with my client and what I’m now hearing is the system is crashing with the Kona video out off at 1080p thus not even using the card. Any idea’s why this is happening?
Jason Gillet
Gillet Productions
Editor/Engineer -
Frame rate is 29.97 1080p. It works on 2 other identical systems just not this particular one.
As for the other response I am having my guy send me a screen grab of the info tab. That was one thing I hadn’t thought about so I will give that a shot.
Thanks, -
Thanks for the responses. This is something I’d like to work towards and was curious as to what the process would be like. 🙂
Jason Gillet
Gillet Productions
Editor/Engineer -
I believe I had tried that on location and what’s happening is the footage is out of sync. Meaning that it’s more than a few frames off from the sound. The Sound is being monitored via the kona card Analaog audio out.
I can have him try it again but I’m I think that’s how they were trying to monitor the footage originally.
Jason Gillet
Gillet Productions
Editor/Engineer