[James Wilson]

I was using an adaptor to convert one end of my firewire to a 6 pin plug.

I purchased a new cable without having to use an adaptor and now my camera does download to my computer.

[James Wilson]

I am using Pinnacle Studio 12 software. I have also tried Microsoft Movie Maker and Roxio Creator.

My camera is connected through the ieee1394 (firewire) connection on my Dell 410 computer. None of these programs will recognize that the camera is connected and therefore I can not capture any video
from the camera. I am using Vista ultimate.

When I go through device manager it tells me that my ieee1394 port is working correctly.

The internet is full of discussion about this problem and several solutions are offered but none work.

I was hoping to find somebody who had defeated this problem. I had contact Canon but they only sent me a canned response which did not help. Other people contacting Canon got different answers.

Thanks for responding. The camera takes beautiful video but it needs some serious editing.