[Gary Koay]

Seth,

No luck yet. Currently we’ve updated all the software with no avail. We are leaning towards a hardware malfunction.

We’ve contacted BRU PE and they will have to troubleshoot using TeamViewer. Hope they’ll be able to find something i might have missed.

Keep us updated if you find a solution to your problem.

Cheers,
Gary

[Gary Koay]

I haven’t figured out the exact problem yet. But after a lot of trouble shooting it seems that a certain file might be corrupted and is causing the system to trigger for another tape.

If you try to achieve in smaller batches, it seems to achieve just fine. That’s as far as i have gotten.

Are you still under their warranty? Otherwise you have to spend a few hundred to get their support. It’s a yearly renewal. I recently paid but haven’t had the time to really contact them regarding the issue. Also doesn’t help that I’m in Singapore and there isn’t much tech support for us in the region. :\

Let me know if you get you problem solved. I might be facing the same issue.

Cheers,
Gary