Hi Ryan,
Thanks for responding so quickly and thoroughly.
I exported the file as a Quicktime movie (not using QT conversion). I chose Current Settings. It was shot in 1920×1080, audio 48kHz. I didn’t change the codec when exporting. The movie is 18 minutes long. At about 30% of the job, the progress bar stops moving to the right. It’s still shimmering as it it’s working, however the compression never progresses beyond this point.
The movie is not self-contained (it’s a reference file). The reason I tried it this way is because in recent years, whenever I sent a job to Compressor from FCP, it always froze (Problem A). However, I was able to get around the problem by exporting as a QT movie and then importing that file into Compressor. Now that’s stopped working as well (Problem B). I used Compressor Repair to resolve Problem B in the past, but it hasn’t worked this time.
I have read/write permissions to the disk where the QT file exists & where the file is exporting to – it’s the same external drive for both.
I will try with smaller sections as you suggest to see if that makes any difference. I will also test a self contained movie vs a reference file.
What does repairing permissions do?
Thanks a million for all of your help thus far.
Best wishes,
Fiona.