[Eric Dugard]

Thanmks for your message. Actually my issue is not that I cannot read in Quicktime files produced by Adobe Media Encoder but that Adobe Media Encoder refuses to produce any file at all. When UI click on “Start Queue”, encoding start, is announced completed in less than 2 seconds and no file ever appeared anywhere…

Very troubling!

[Eric Dugard]

Dear Jiri
Dear all,

I am writing to you becaus ei am pretty desesparate with my AME refusing to encode, crashing with the pproheadless.exe error …

To start with the detailed infos..

I use Premiere Pro CS4 in English (with latest updates from adobe installed) on a Windows PC Vista Home Premium 64bits Edition (SP1).
I have an Intel Core i7 940 (at 2.93 GHz) with 12 GB of RAM with only one monitor. Graphic Card is a NVDIA GeForce 9600 GS. My Hard Disk is without partition (save for a small recovery D drive – everything else: windows, programs, files are on C).

My project consists only in jpeg pictures 8all 1024×666 pixels). They all weight about 700Ko and are extented on the timeline between 2 and 6 seconds. I have 3 video tracks and no audio track. The output size is 3072×666 pixels (ie one video track is on the left, one center and last right), so I use the following settings
Sequence: Desktop then 3072×666 pixels
When encoding: Custom size. I usually encode Quicktime movie with the MPEG4 codec
The total length is about 4 minutes only. All jepgs come from film scanned (on a Nikon scanner) and then processed with Photoshop CS4. I have no plug in.

For weeks, Premiere worked perfectly, with the exaqct same settings are described above. Then something odd happened: for some sequences, Premiere would encode perfectly for some, AME would stall very fast. No error message, just that after few second (between 2 and 4), it just stopped, as if the encoding was finished although it never stopped. Puzzled, I re-installed Premiere (and AME) .. and now I m getting the “PProHeadless.exe has caused an error …” crash everytime I m encoding. Extremely frustrating…

I have tried few solutions described in other threads, notably Adobe forums.

– Select in PPro: edition >preference > general> , optimize the render = MEMORY and I also inscrease the asio memory buffer to 4096 and selected “32 bit” to avoid the “jkl” bug.

– Open Task Manager , go to Aaffinity and reduce the number of CPU PProHeadless.exe can work on – it was adviced to reduce it to just 2, did not work. Also reduce it to just one, did not work either. By looking carefully at the task manager, I saw taht also I ve set PProHeadless.exe to work only on CPU 0, the number of CPU Task manager said it was working was moving from 0 top 2. Strange..yet it was still a small number, and, yes the crash happened again.

Nothing worked.

– I have noticed that one participant solved the issue by “In the Windows’ Error report I clicked the ‘details’ button and found that it pointed to – nvoglnt.dll, which, after some ‘googling’ pointed to Nvidia graphics drivers. I downloaded a nvoglnt.dll file, and replaced the one I had in Windows\system32.”

I tried the same, my error message pointed to ImageRenderer.dll which seems to be a file used by Photoshop.. Dont know why Photoshop is linked to this (maybe because the still pictures I have were trimmed down and turned into japegs in Photoshop??). Anyway I m a bit weary of replacing a Photoshop file by something of the same name found on Internet…

Would you recommend to do that?

I m a bit desesparate, any help is more than welcomed!

Thanks to all

Eric