Hi Mick
thanks again for the tips. I checked and he was running the cables like this from the start. We just tried all combos.
He managed to borrow a mates camera a Sony DSR PD150P and all footage is now in system no probs.
He is going to email/contact Canon to follow up as he only bought the camera a few months ago.
So will keep posted if we get some results
E.G.