Can you check to see if you were connected to a power source? Boris Soundbite has a configuration setting in the preferences that is defaulted to not indexing if the computer is not connected to a power source. If you turn this setting off or if you plug in you should be able to index. If this is not the issue, please post more specifics about the format of the content or contact BorisFX technical support. Once you are able to index, I look forward to hearing your feedback.