[Don Mcdonell]

Hi Walter,

You’re a perceptive guy! Please see my response to Dave further down in this thread, where I say, “…we’ve come to our senses!” The cross ship program for disk drives is alive and well and is an important component of our respected service package.

Take care,
Don

[Don Mcdonell]

Hello Dave,

I believe you’ve spoken to our tech support manager who informed you that we did have a brief change in policy with respect to cross shipping parts that has now been rescinded. Our company is growing rapidly and at times this can cause momentary glitches that are sometimes felt by loyal customers, but we came to our senses when we were reminded how much our good service reputation means, not only to our customers but to our company. We will do all we can going forward to ensure you and our other cusotmers are cared for in the manner to which they are accustomed.

Best regards,
Don McDonell
VP Sales and Marketing

[Don Mcdonell]

Hello Gary,

I’m sorry and dismayed to discover you had problems getting service for your 4105. Regardless of the timing of your issue, that should never have happened, and will NOT happen again under my watch! If your problem still exists, please call or email me and it will be resolved immediately. We still offer the 4105 and support it for the full 3 year warranty period, and beyond.

Best regards,
Don McDonell
Ciprico