Hi Scott. Sorry for any inconvenience this caused, and yes, as Trish says, this is a known issue. Our customer service people should have directed you to me, not sure what happened there, and I’ll look into it.
Regardless, please email me at dennis.mcgonagle@taylorandfrancis.com with your Amazon receipt and shipping address and I’ll send you a new, working DVD right away.
Apologies again.
Dennis