Deborah Fryer
Forum Replies Created
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Lin, I’m sorry I forgot it was you who suggested the freezer trick. I read so many posts, and was so bummed about losing all that media, that I just spaced on where I heard what. Please forgive!
Cheers,
Deborah -
Glad DW worked for you. I agree, LaCie support is REALLY BAD. I’d like to know what other recommend, too, because these drives are NOT RELIABLE.
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Hi Jason,
Sorry to hear that. I went through every data rescue trick I could think of – Tech Tool Pro, Disk Warrior, using different cables, I even (with LaCie’s permission) tried swapping out the drives one at a time to see if I could tell which drive was the bad one. I tried opening the drive from the terminal window. I had no luck with any of it.I had my time machine backed up on a separate drive, and my project files and autosave files on my tower, so I just lost a ton of media (which took about 2 weeks to re-ingest), but not the project files themselves.
LaCie swore up and down that the issue had nothing to do with their drive or their power supply, i.e., that what I was experiencing was not a hardware failure, but was the result of some software corruption that had made the directory inaccessible. They couldn’t explain how the software corruption might have happened other than the usual – I must have turned off the drive before unmounting it, I must have knocked the power supply, there was a surge in my line, etc. (none of which happened).
In the end, I was able to retrieve nothing. LaCie offered to sell me a replacement 6T big drive for about $800 (they gave me some loyalty discount), and they also ended up replacing the old drive with a new one for free, so they are trying to make good on their drives failing for no apparent reason.
I googled around everywhere looking for help when this happened to me, and someone somewhere posted that sticking the drive in the freezer in a plastic bag had freed up whatever was stuck. I didn’t try this myself, so can’t verify if it would help or not. I bet if you googled freezer hard drive failure, you’ll find the post.
Good luck!
Best,
Deborah
https://www.lilafilms.com