[Dean Brennan]

Thanks so much for the advice. We currently do not bill them at all but we have been keeping records of costs within our department so if we do have to tell them how much everything has costs we can. You are right and it is a great idea to do a virtual budget and let them know how much this really costs and how much resources it takes up.

I totally agree when you say the roles have to be defined and thats partly why I was brought into this situation. We only have a limited number of people that wear a lot of hats. Would you write a written document that states everyones role and what they are responsible for? Even the roles of the client and release that to them? If so, what roles do clients usually take part in with these types of situations? Because our department is not marketing experts should we leave all that up to them since they are the marketing department? Things like audience and all that? Sorry if this is to many questions. I think I know the answer to these but it is good to have an outsiders opinion and I do greatly appreciate it.

You are also right when you say we don’t have a process for script/review and approvals. I am currently working on a process for this and I am going to buy your suggested reading to help me out. I know a lot of this will come with experience and I am up to the challenge.

Thanks for all your help!

-Dean