[David Stack]

I’m glad to finally find someone else is having issues with the 708 CC, which is super flaky on my system!

Here’s my main issue…

My secondary issue is what I’ve been dealing with since October 2016. After importing the 608 SCC file, I duplicate the file, and change the copy to 708. Then the final export contains both 608 and 708 data for broadcast. But these SCC files inadvertently change from 708 to 608, and vice versa. I’m not sure if this change only takes place after closing and re-opening the project, but almost every show that I export has at least one of it’s SCC files switch.

I called Adobe, and was told apologetically that they are working on the closed caption issues. The guy didn’t mention if they were specifically aware of the two issues I’m dealing with. I expressed that until they fix this major flakiness (depicted in the screen prints above) I’m forced to send out our shows as SD. I asked for a time-frame on when Adobe will fix the support agent was unable to answer that. I should mention that earlier this morning I called and was told to uninstall PP, reinstall and reboot, and that my issues will be corrected. I had done that before I made the call. He also said my computer was infected, but that was not the case. I called back I asked for someone in “level two” support, and someone who would be knowledgeable about the closed caption features.