[David King]

Oh, yes, I have the VU meters going all the time. It’s how I know where my sound levels are. Also have the Audio Tool. I can hear sound but not as accurately as most people.

Both speakers are going and we definitely have two channels…but here’s the anomaly: the guy who recorded the voice overs gave me a mono track which had two channels embedded inside it. So although the voice overs are on a single track on the timeline, I see two channels going on both the VU meter and Audio Tool and have checked that those channels are actually coming out over both speakers.

We are beginning to think that the frequency of some voices is too low and was recorded at too low a level and that we might need to re-engineer these voices to a higher frequency and level.

Most of the voices are okay just two of them are causing the problems. Got them pumped up to +15 and +20dB but people with normal hearing can’t ‘hear’ them properly even though they’re hitting the yellow at times on the VU. The quality drops off exponentially on these two voices for some reason. Everything else on the sound track comes across fine.

AND the two voices seem okay OUTSIDE the Avid (i.e. when listening to the original WAV files on the desktop).

We wonder if the quality of the voices inside the Avid has something to do with the way they were output from the recording system?

I can’t actually control the sound levels on import as I’m importing WAV. files which came from a USB drive to my desktop and all I can do is click on Import and the system uploads the file. I can only adjust volume on the Avid timeline or frequency with the EQ Tool.

Also have Gain on the AudioSuite tool but am afraid this will cause distortion.

We can’t figure out WHERE the problem actually is. An import problem with the Avid, a problem with Quicktime output, or a problem with the recording.

[David King]

Yes, it plays fine on the Timeline. Hear everything perfectly.

My Avid Xpress DV’s audio projects window gives me the option of “Always convert sample rate on import” (in my case, to 48kHz) but it appears export is automatically set from whatever is on the timeline.

You think mixing down the audio tracks BEFORE output could work? Happy to try. Maybe mix down all the music and sound effects tracks but keep the voice tracks open? I’ve been keeping all video and audio tracks open in case I needed to change something before final output.

Curiously, I’ve had a couple of people say they could hear everything on the Quicktime file fine…but the guy I sent it to via We Transfer says some of the voices are way too low when we can’t actually pump them up much more. Could it be that We Transfer is eroding the quality at his end?

I have a hearing impairment by the way, and rely on other people to tell me when the levels are right. In this case, I seem to be getting different opinions from different people.