Forum Replies Created

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  • David Hall

    July 23, 2009 at 9:57 pm in reply to: Graphics card busted?

    It could be the graphics card, or possibly a short with the PCI slot.

    I had a recent system with a Radeon HD2600 that would just go black randomly. Turned out to be a short on the card.

    A few questions:

    How long has this issue been going on?
    Are you working with one or two monitors?
    Are they Apple monitors?

    1. If you’re working with one monitor, you can try plugging it into the second DVI port on the graphics card. If its happening on 2 simultaneously, skip to step 2.

    2. Next I would move the graphics card to another PCI slot. See if the issue continues.

    3. Finally if you have a second graphics card, try swapping out the X1900 and see if anything changes.

    Also you may want to check the power supply on the monitor. Chances are it isn’t the cause, but you never know.

    Let me know how it goes.

    David Hall
    Service Manager
    Zero One Media Center
    Apple Certified Hardware Technician

  • David Hall

    July 23, 2009 at 9:41 pm in reply to: X11 and Open Office

    Check the version of Open Office you are using. 3.0 got rid of the X11 requirement. It only runs on Intel systems though.

    If you’re working on a PPC, you may want to try using NeoOffice. Its based on the same source code as OpenOffice but runs natively in OS X using Aqua.

    https://www.neooffice.org/neojava/en/index.php

    As always, make sure to back up important data and test out the new software before deleting anything.

    David Hall
    Service Manager
    Zero One Media Center
    Apple Certified Hardware Technician

  • David Hall

    May 21, 2009 at 8:01 pm in reply to: additional battery/alt. use of desktop monitor

    April, the only way I know of to use an imac as an external would be to connect the macbook pro via firewire, put the MBP into target mode, and option boot into the imac. The problem with this is she’ll be using the processor, RAM, etc. of the iMac and not the MBP. Same goes with using the Screen Sharing Utility.

    Best suggestion would be to sell the iMac and use the money to offset the cost of a new monitor. Unless your mother is doing video editing or high end gaming, any standard DVI monitor should do fine. I’ve been using a Viewsonic 20″ LCD at work for a while now and its been working great. Usually go for around $200ish.

    David Hall
    Service Manager
    Zero One Media Center
    Apple Certified Hardware Technician

  • My best guess is that the OS isn’t recognizing the permissions structure that exists on the SAN. As a result its only giving access to the user that transfers the files over. Do you know if the “Ignore ownership on the volume” box is checked on the attached device’s Get Info page? If it isn’t, try turning it on and see if that helps.

    David Hall
    Service Manager
    Zero One Media Center
    Apple Certified Hardware Technician

  • David Hall

    May 21, 2009 at 7:11 pm in reply to: Can’t delete MS Office

    Randy, the problem here is probably with the Unique User ID (UUID). The OS sets a specific one for every user and yours was more than likely changed when you recreated the user.

    How are you trying to delete the program? Are you using the “Remove Office” tool or just deleting the folder from the Apps menu? The tool is located in “Additional Tools” folder within the Office folder. If this isn’t working you might want to try a program called App Zapper. Its pretty cheap for a license if the free trial doesn’t do everything you need it to.

    David Hall
    Service Manager
    Zero One Media Center
    Apple Certified Hardware Technician

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