Hi Kylee,
Thank you so much for the fast response! I am not familiar with transcoding, but will look into it right away. Your information is all very useful in helping me understand this file and what I need to do with it.
When I say “can’t play” I mean two things. One, there is a red render bar when I drop the file into a sequence, but I think it is the audio that needs to be rendered because when I delete the audio or turn it off, there is no longer a red render bar. Two, the clip in the timeline and in the viewer is stuttery and doesn’t play smoothly. It may play for a second, then freeze while the timecode continues to count, then jumps to a shot seconds later. Does that make sense? I am hoping the transcoding solution will work and allow me to watch and edit smoothly. Thank you again, I will report back.