[Dan Hatch]

Gentlemen,

I would also take a look at the LairdSharedHD, we looked at all of them and these guys get it!! Below is a post from the designing engineer on the FCP-L…..FWIW

Dan Hatch – President / CEO
ProMax Systems, Inc.
Direct: (949) 861-2710 – Fax: (949) 727-3546
http://www.promax.com | Media Workflow Solutions since 1994

LairdShareHD is not using SMART to predict
drive failure. The data that is sent back to Laird comes from it’s
RAID hardware. We watch for recoverable errors, which do not cause the
RAID to drop a drive but do make it wait for data. If these
recoverable errors happen too often on a given disk, Laird will get
notified and instruct the dealer to proactively ship out a drive. If
the RAID drops a drive due to failure, that of course also triggers a
notification and triggers a replacement to be shipped.

Users can also support the LairdShare locally. If a disk fails, a red
warning light will light up indicating which disk is having a problem
and the unit will beep. Customers will have the option to buy a
“cold-spare” drive to keep near the system, and the system supports
hot-swapping of disks. Still, running in degraded mode on a RAID6 is
reasonable to do while waiting for a disk since a RAID6 is comparable
to a RAID5 when it has one disk down – one more disk can still fail
without losing data. If a customer chooses not to maintain a local
cold-spare, their dealer can silence the alarm for them while they
wait for it.

What is perhaps more important here is the effort we have made to
avoid failure in the first place. The coolest aspect of the LairdShare
is it’s thermal profile. As has been mentioned elsewhere on this
thread, it is cold to the touch even under heavy load. The base server
system pulls less than 300W under load! We find thermal has the
biggest impact on RAID failure, not to mention impact on anything else
in the environment the system is deployed in.

Daniel Summer
Designer of the LairdShareHD

Dan Hatch
Senior V.P. of Operations
ProMax Systems, Inc.
The Leader in Digital Video Pre-Configured Systems Since 1994
16 Technology Drive #106 https://www.promax.com
Irvine, CA. 92618
800-977-6629 x110 949-727-3977 949-727-925

[Dan Hatch]

Todd,

Please call me regarding your statements about our support team. I would like to know whom you spoke to. We have one of the best support teams in the country and this doesn’t seem right. We always go above and beyond to help our customers and will continue to do so.

Again please call to address your system issues.

Regards,

Dan Hatch
President/CEO
ProMax Systems, Inc.
The Leader in Digital Video Pre-Configured Systems Since 1994
16 Technology Drive #106 https://www.promax.com
Irvine, CA. 92618
800-977-6629 x110 949-727-3977 949-727-3450(fax)
dan@promax.com