[Conrad Chu]

Wow, this is one consequence of the FCP X release that I didn’t see coming. Jan, I feel your pain.

One thing I’m interested to know since you run a facility… FCP X has horrendous project sharing abilities. Basically, it only respects attached storage devices and insists on its own project folder structure. You can only “move” projects/events across attached storages (okay, you can duplicate both and then move, that’s crazy amount of work to track all the events down and rename, etc). Anyhow, I was wondering if you have put any thoughts on this other than to say along the lines of, “Forget FCP X, I’m just gonna stick with FCP7 as long as possible.”

Conrad Chu
Gracepoint Fellowship Church

[Conrad Chu]

Here’s a more lengthier post on why I believed the same back in November of last year:
https://www.gracepointafterfive.com/im-through-with-final-cut-pro

If you look at trends, it’s very telling. One of the commenters who fiercely disagreed with me I think was representative of a lot of pro editors out there. Seriously, give Adobe Premiere CS5.5 a chance.

Conrad Chu
Gracepoint Fellowship Church

[Conrad Chu]

Yeah, Ronald from Apple has some common sense finally! Just got my refund email 12 hours later!

—-

Hello Conrad,

I am sorry to bother you today but this is just a quick follow-up regarding your request.

After reviewing the circumstances of your case further, I determined that issuing you a refund for your purchase of Final Cut Pro is an appropriate exception to the iTunes Store Terms and Conditions. I would also like to apologize for the frustration and inconvenience caused by my last reply denying the refund.

In five to seven business days, a credit of $299.99 should be posted to the credit card that appears on the receipt for that purchase.

Please note that reviewing the description of an application carefully and viewing the supplemental support link available on the page of most Mac Apps is recommended before making the purchase, as all sales are considered final.

I wish you the best and hope you have a great day.

Best Regards,

Ronald
iTunes Store Senior Advisor
California

Conrad Chu
Gracepoint Fellowship Church

[Conrad Chu]

Just got my refund turned down, by guess who… Ronald, iTunes Store Senior Advisor.

Here’s my email:

—

Hello Conrad,

My name is Ronald and your request has been escalated up to me. I understand that you’ve experienced a problem with your recent Mac App store purchase of Final Cut Pro. I will be happy to assist you with some information regarding this Mac App.

Your request for a refund for “Final Cut Pro X” was carefully considered; however, according to the iTunes Store Terms of Sale, all purchases made on the iTunes Store are final. This policy matches Apple’s refund policies and provides protection for copyrighted materials.

You can review the iTunes Store Terms of Sale for more information:
https://www.apple.com/legal/itunes/us/sales.html

For further assistance, please contact AppleCare our technical support team. A technical Advisor will be able to assist you further with questions about this Mac App. To find the appropriate phone number, please visit:

https://www.apple.com/support/contact/phone_contacts.html

The following support page for Final Cut Pro X has further information:

https://www.apple.com/support/finalcutpro/

I wish you the best and hope you have a great day.

Best Regards,

Ronald
iTunes Store Senior Advisor
California

—

At which point, I replied asking why I didn’t get a refund when he just gave one to Marvin above. He replies:

Hello Conrad,

I’m very sorry but I cannot comment about such matters on behalf of the iTunes Store.

As mentioned previously, for further assistance with Final Cut Pro, please contact AppleCare tech support. The appropriate phone number is here:

https://www.apple.com/support/contact/phone_contacts.html

I would also like to mention that Apple recognizes that no one is better qualified to provide feedback about iTunes than the people who use it. I encourage you to use the iTunes Feedback page to submit your comments regarding this issue:
https://www.apple.com/feedback/itunesapp.html

Your efforts to share your feedback are very much appreciated.

Take care and have a good day.

Best Regards,

Ronald
iTunes Store Senior Advisor
California

Please Note: I work Sun-Wed 7am to 6pm (PST)

Thank you for allowing me the opportunity to assist you.

Hi Ronald,

I don’t understand why you gave this individual a refund for their FCP X, but not me.
https://forums.creativecow.net/thread/335/4663

Can you please explain the difference as to why my case is considered different?

Conrad

—-

Very lame!!!

[Conrad Chu]

What I have been doing was that whenever I did need a the master clip of an asset that I dragged directly from the finder, I just ended using View -> Reveal Master Clip (Shift+F). FCP then automatically adds that asset into your bin. I’ve found that to get me the best of both worlds: dragging from Finder as well as getting the benefits of Match Frame.

And at the end of the project, I do run Media Manager to gather all the assets together, and at that point, all the subfolders I might have made for my project get flattened anyways during the gathering process.

I guess my main reason for asking is that my church, Gracepoint Fellowship Church, is going to be getting Final Cut Server, and I’m trying to see if it’s worth training the volunteers to drag those assets into the browser first, or just dragging them into the viewer for cutting or even the sequence itself.

I’m going to continue to give these techniques a try. I haven’t done any 1 hour documentaries yet with this technique, so I’ll proceed cautiously and share my learnings.

Thanks
Conrad