[Claudette Delanoeye]

I’ve been double/triple billed with little concern their end it feels that Adobe has dipped into the till (with their required and scary auto debit) taking far more of my funds than authorized!

Despite company admission of “an error” (and to me this is in basic terms theft and people may need these resources that are missing), returning MY money promptly and graciously has been absent in their corporate structure.

My email was not responded to on money missing matter, and not until the fourth person and third supervisor I spoke with on Feb. billing, was there any attention that perhaps a timely credit of funds missing might be an appropriate action. Will let you know what occurs!

The glitches may not matter to a lot of people, but to me now they do. I have been a very fond supporter of Adobe for decades buying their products and attending lectures to learn, but admit looking for alternatives now.

While i understand auto debit simplifies the Adobe CC world, it has been a nightmare to me in now repeated erroneous billing, and contrary to what an agent the month before acknowledged would occur. Not to mention the identity theft notice from these folks. Mine was pilfered tho hope elsewhere.

Not to dismiss here from customer input THREE THINGS I would suggest positively to Adobe for continued good will of customer base: 1) CC subscribers may have OPTION to pay on line monthly on their own to eliminate multiple billing issues and identity theft concerns 2) there should also be a company policy (and law?) initiated that any overbilling on auto debits automatically should yield a free month when not charged properly the agreed rate TO ELIMINATE a CONSTANT ISSUE HERE 3) While clear much software is going to subscription base and positives in that too, the software should ALSO be available for purchase to own and use. Especially as boomers may want reliable control of expenditures as not in their peak years of income and need predictable costs instead of fears of being cut off if rates go up.