[Christopher Waddell]

[Dave LaRonde] “Well, duh, of course not: I elaborated on your problem in great detail.”

I’m just a beginner trying to get some help to fix it. There’s no need to be rude. Plus the stock answer sounded like it applied to other file types and not the .mov ones – and it affected the media encoder too so I couldn’t use that if I wanted to, so again that wasn’t too helpful.

Anyway I managed to sort it out myself: After re-installing it again and running an update directly through After Effects, it allowed the .mov files to be imported again (and saved as quicktime files), and now seems to be working fine in the other programs too. So if anyone else has the same problem I’d recommend trying that first.

[Christopher Waddell]

I re-installed it to see if it might install something I’d removed but it didn’t help. I also tried to see if Premiere would open the file but it said the file type was not supported. And I tried to convert it with the Adobe Media Encoder but that wouldn’t work either. It seems anything to do with quicktime or the .MOV files I’m trying to use have stopped working with Adobe CS4, but they all worked a few days ago.

I finally managed to find the codec info using VLC player and it is: H264-Mpeg-4 AVC(part 10)(avc1)

I’m not really sure what to do with that though, and can’t seem to find a codec or something to download called that? Any idea what I’m supposed to download and where I could find it? I’ve been trying to sort this out for about 5 hours now and it’s really annoying me.

Also will getting that codec allow me to save/render as quicktime files again, as that has disappeared from the list – and from tutorials I’ve watched lots have said quicktime or H.264 are the best options but I always get errors when trying to save it as H.264