[Chris Feldmann]

Thanks to all who replied. I’m still not entirely sure what the issue really was – but ensuring that the files were RGB and not CYMK (I’m new to working with graphic designers and used to creating my own assets – so checking for something as simple as that slipped my mind) and exporting as a different file format did the trick.

Thank you all very much for your time once again.

[Chris Feldmann]

Sure thing, sorry – I’m using a Mac Pro (2×2.26 GHz Quad-Core Intel Xeon, 8GB 1066 MHz DDR3 RAM) running 10.6.7, with After Effects CS5 10.0.2. No updates needed for either the system or the software.

All assets are on a local drive assigned for project files and assets. All of the other assets are working fine – it’s just these two files. The Illustrator file is upscaled tremendously for a transition, and I originally thought that maybe there was a limitation on what scale an asset could be rendered (almost like a clipping plane – but they are visible and work beautifully in a RAM preview, furthering my confusion). I tested them in separate projects (including the scaling) and and they render well.

I have several iterative revisions, but these assets were incorporated several revisions back, and since the assets were working in After Effects (including in RAM previews) I didn’t even think that there might be trouble with the assets when rendering. I was just hoping I wouldn’t have to go several iterative revisions back and redo the work – but it looks like I may have to.

Thank you very much for your time and assistance,
Chris