[Chris Edward]

Hi Ned,

I’ll be upfront, this may not help you now, but it should do for the future.

To solve running into this issue again I’d simply be clear with the client(s) about what they are getting for the money. It often falls between the cracks of technical people like videographers and non-technical clients as to what expectations are for work received. And in my experience people get funny about payment when the expectation of what they thought they were receiving doesn’t match the reality.

I always take the stance that the client knows little to nothing about the technical side of things, and there it helps them to lay out exactly what they’ll receive back from you, whether that’s RAW footage or not. I know this doesn’t necessarily help your situation at the moment, but having something that’s formally documented upfront might help for the future.

Cheers

Chris