[Bruce Ballantine]

Hi Ryan/Dan,

Thanks for the advice and offers of help. Sorry for not getting back until now but I’ve been out of the studio for a few days.

We’re going to push ahead with evaluating SANmp and a couple of other solutions in the next few weeks.

Based on what we’ve discussed here I think the fact that the RAID is more or less left to fend for itself could easily be the source of many of our current problems. However I still think it’s worth the cost of shifting to another software supplier to get an after sales support team that’s actually willing to talk to us.

I’ll let you know how it goes.

Thanks again
Bruce

[Bruce Ballantine]

Hi Ryan,

The SAN has been in use since around March of last year. Problems began to emerge around May/June. Each time I lost the write permissions on a volume I erased the volume in question. This solved the write permissions problems but they always reemerged elsewhere on other volumes after a period of time.

I suspect you’re right about general maintenance of the system. The only problem is that since I’m actually an animator and the job of being “the SAN guy” is mine because I’m the only person prepared to try and tackle it, I’m not sure what I should be doing to maintain the integrity of the system.

Are there maintenance tools or procedures you would suggest I try?

Thanks
Bruce

BTW You might be interested to know one of the replacement products we’re going to be testing over the next few weeks is SANmp.

[Bruce Ballantine]

Thanks for the reply Chuck.

I’d been waiting for somebody to respond without caps lock on.

I didn’t want to reveal the SAN software maker as the implication is that it’s their software causing the issues. Whilst that might be the case I don’t have the technical knowledge to say for sure. Seemed a bit unfair to point the finger at them even if their after sales care was rubbish.

I just wanted to make sure there was nothing fundamentally wrong with the way we used our SAN.

We’re about to start evaluating a couple of alternative products shortly so I may get in touch with you later this month.

Thanks
B