Your response made me realize another reason for being very careful with this. Although I agree with you about the expectation issue, I wonder whether there might be another side to it which makes it inadvisable, at least with a new client who doesn’t know you all that well.
I think it’s fine to write “n/c” if, as Walter said, it was due to your own mistake in estimating the job, and you present it almost as a “mea culpa.” But if part of your motivation in writing “n/c” is to make the client like you, or to show how generous YOU are, you may want to think twice. I think there is a strange quirk of psychology which causes the recipient of a benefit (client, in this case) to avoid the beneficiary. I know that on at least one occasion, when I felt that I had gotten too good a deal, it actually didn’t make me go back to the deal provider — there was something off-putting about the whole thing which made me want to avoid the favor-giver.
In fact, asking for a favor can be more effective than giving a favor.
There’s a great Benjamin Franklin anecdote about that. (This is my recollection of something I read years ago, so take it with a grain of salt.) When he was a young man, Franklin had a rather menial government job. There was a very powerful official who didn’t like him at all, and was likely to block young Ben’s progress. To ingratiate himself with this antagonist, Ben went to him, hat in hand, to ask for a favor (the loan of a certain book). He returned the book promptly, thanked his antagonist profusely – and from that point forward, this former enemy became his greatest protector.
If I write a “n/c” line down in future, I think I’ll make it clear why it took extra time, that it was a one-time thing, and that I appreciate the client’s patience — rather than leave any impression that I want the client to be grateful for my “generosity.”
fwiw.
Bob C