Yes, I did write that account of the early days, working with AVID on the first systems ever made. But I did NOT write it with the intent to slam the company and I find it it unacceptable that it is used here, out of context, to support the OP point of view. The fact is, I know I could pick up the phone today if I had to, and get a similar level of support.
Basil Pappas